Frequently Asked Questions
All your questions about tb99 answered here
From opening an account to deposits, withdrawals, games, bonuses, and security — everything you want to know about tb99 is on this page.
tb99 is a trusted online gaming platform for Bangladesh. This FAQ page is designed to answer your most common questions — account registration, deposits and withdrawals via bKash and Nagad, slots and live casino, bonus terms and conditions, and responsible gaming. If you can't find your question, contact our support team directly using the CTA section below — 24/7 assistance in Bengali is available.
Account and Registration
To open an account at tb99, you need an active mobile number, a valid email address, and you must be 21 years of age or older. The registration process is fully available in Bengali and can be completed in just a few minutes.
No, according to tb99 rules each person may only hold one account. Creating multiple accounts is a violation of the platform's rules and may result in account suspension.
If you forget your password, use the "Forgot Password" option on the tb99 Login page. A verification code will be sent to your registered mobile number or email. You can use that code to set a new password.
After logging in to your account, you can update your name, email, and phone number from the profile settings. Verification may be required for certain changes. Contact our 24/7 live chat support for assistance.
Deposits and Withdrawals
Deposits from bKash to tb99 are usually instant. Your account balance is updated within a few minutes after the deposit is completed. tb99 supports a minimum deposit of ৳300.
Log in to your tb99 account, select Nagad from the deposit options, and make the payment via the Nagad app to the provided merchant number. The minimum deposit amount is ৳300. Your balance is added automatically after a successful transaction.
Withdrawal requests from tb99 are typically processed within 10 to 45 minutes. This quick turnaround applies to all methods — bKash, Nagad, Rocket, and Upay. The minimum withdrawal amount is ৳500.
tb99 generally does not charge any extra fees for deposits or withdrawals. However, your mobile banking provider (such as bKash or Nagad) may apply charges according to their own policies. Contact live chat for the latest information.
Yes, both Rocket and Upay are supported for deposits and withdrawals at tb99. The minimum deposit amount is ৳300 and the minimum withdrawal amount is ৳500 across all methods. All mobile banking payments are secure and fast.
Games and How to Play
tb99 offers betting on cricket (BPL, IPL, T20 World Cup, international matches), football (FIFA World Cup, club matches), kabaddi, and many more sports events. Live in-play betting is also available.
To bet on a BPL match, you need sufficient balance in your account. Go to the cricket section, choose your preferred match, select the bet type (match winner, top batter, total runs, etc.), set your amount, and confirm. Live betting is also supported.
RTP, or Return to Player, is a percentage that indicates how much a game returns in winnings over the long term. For example, a 96% RTP means that on average ৳96 may be returned for every ৳100 wagered. This is a statistical average, not a guaranteed outcome for every session.
tb99's live casino features games from Evolution Gaming, Ezugi, and other top providers. You can enjoy live roulette, blackjack, Sic Bo, baccarat, Dragon Tiger, and many more games with real dealers.
Yes, tb99 is fully mobile-friendly. You can play directly through the browser on both Android and iOS devices. All games, betting, deposits, and withdrawals are possible from mobile — no separate app download is needed.
Bonuses and Promotions
When you open an account at tb99 for the first time, you can get a 200% bonus on your first deposit, up to a maximum of ৳15,000. That means if you deposit ৳5,000, you can start with a total of ৳15,000. The bonus has a 10x wagering requirement.
A 10x wagering requirement means you need to bet the bonus amount 10 times before you can make a withdrawal. For example, if you receive a ৳5,000 bonus, you must place a total of ৳50,000 in bets before withdrawing.
tb99's VIP program has 4 tiers: Bronze (up to 0.2% weekly cashback), Silver (up to 0.4%), Gold (up to 0.6%), and Platinum (up to 0.8%). By playing regularly you can move up to higher tiers and enjoy greater benefits.
tb99 VIP members receive cashback every week according to their tier. Cashback is added directly to the account and can be used in the next game. See the terms and conditions page for specific timeframes and conditions.
To find out about the latest promotions and offers from tb99, check the Promotions section after logging in. Special offers may be available during Eid, the BPL season, or special tournaments. Updates are also available through live chat.
Security and Responsible Gaming
Yes, tb99 uses SSL encryption technology to keep all data and transactions secure. We use verified game software to ensure fair play. Your personal and financial information is kept completely confidential.
tb99 is for users aged 21 and above only. Age is verified during account registration. This platform is strictly prohibited for minors.
Self-exclusion is a responsible gaming tool that lets you voluntarily suspend your account for a set period of time. To activate it, contact our 24/7 live chat support or visit the responsible gaming page.
tb99 prioritizes responsible gaming. Tools such as deposit limits, cooling-off periods, and self-exclusion are available. Our 24/7 Bengali-speaking support team is ready to help with any concerns. See the responsible gaming page for more information.
The fastest way to reach tb99 is through 24/7 live chat. Log in to the website and click the live chat icon to get assistance in Bengali. You can also contact us by email: [email protected].
Still have questions? Contact support
Our 24/7 Bengali live chat support team is always here for you. Reach out now for a quick resolution to any issue.