tb99 Privacy Policy

tb99 is a trusted and secure online gaming platform that provides services to users in Bangladesh. We give the highest respect to our users' privacy and are committed to keeping their personal information safe.

This privacy policy will tell you what kind of information tb99 collects, why it is collected, how that information is used, with whom it may be shared, and what rights you have over your information. This policy applies to our website, mobile platform, and all related services.

tb99 collects various types of information to provide our services properly and to manage user accounts. This information comes from two main sources: what you provide directly, and information collected automatically while you use the platform.

2.1 Information You Provide

• Full name and date of birth (for age verification — only persons aged 21 or above may register)
• Email address
• Mobile number
• Password (stored in encrypted form)
• Payment-related information — such as bKash, Nagad, Rocket, or Upay account numbers
• National ID card or passport details for identity verification (where applicable)
• What you have written when contacting us via live chat or email

2.2 Automatically Collected Information

• IP address and device type
• Browser type and version
• Cookie and session data
• Time spent on the platform, pages visited, and click patterns
• Transaction history and gaming activity
• Device operating system

tb99 uses collected information only for specific and lawful purposes. We never use your information unnecessarily or sell it to third parties without permission.

• For account registration and management
• For processing transactions and verifying payments
• To verify age and ensure responsible gaming
• To prevent fraud and ensure platform security
• To provide customer service and resolve issues
• To inform you about relevant promotional offers and bonuses (you may opt out if you wish)
• To analyze and improve platform quality and develop new features
• To meet legal obligations

tb99 does not sell your personal information to third parties. However, in certain specific situations and for defined purposes, we may share information.

4.1 Service Provider Partners

To operate our services, we work with trusted third-party service providers such as payment processors (bKash, Nagad, Rocket, Upay), game software suppliers, and technology service providers. These partners may only use the information in accordance with our instructions and are bound by confidentiality agreements.

4.2 Legal Requirements

We may be required to disclose information to comply with court orders, government directives, or applicable laws. We make such disclosures only when legally obligated to do so.

4.3 Security and Fraud Prevention

We may cooperate with relevant authorities to ensure platform security, detect fraud, or prevent money laundering.

tb99 uses industry-standard security technologies and practices to keep your information safe. Our security framework operates at the following levels.

• SSL Encryption: All data exchanged between you and our servers is protected by 256-bit SSL encryption.
• Password Protection: Passwords are never stored in plain text — strong encryption algorithms are used.
• Access Control: Only authorized personnel can access your information, and their access is logged.
• Security Audits: Regular system security checks and vulnerability assessments are conducted.
• Firewall and Intrusion Detection: Advanced security measures are in place at the server level.

The tb99 website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help improve your browsing experience.

6.1 Types of Cookies We Use

• Essential Cookies: These are necessary for the core functionality of the platform — keeping login sessions active, ensuring security, and so on.
• Performance Cookies: Used to analyze how different parts of the platform are being used and to improve service quality.
• Functionality Cookies: Used to remember your preferred language, game settings, and similar preferences.

You can disable cookies by changing your browser settings. However, doing so may cause some features of the platform to not work properly.

We retain your information only for as long as it is necessary or legally required. When determining the retention period, we consider the following factors.

• Account information is kept for as long as your account remains active.
• Transaction records are retained for a set period after account closure under legal obligations.
• Information needed for fraud prevention and dispute resolution is kept for the relevant period.
• After the set period, information is securely deleted or anonymized.

You have certain fundamental rights over your personal information. tb99 respects these rights and helps you exercise them.

• Right of Access: You may request to know what information we hold about you.
• Right to Rectification: If your information is incorrect, you may request a correction.
• Right to Erasure: In certain circumstances, you may request that your information be deleted (except where legal obligations apply).
• Right to Restrict Processing: In certain cases, you may place restrictions on the processing of your information.
• Right to Data Portability: You may receive your information in a common digital format.
• Right to Object: You may object to your information being used for marketing purposes.

To exercise these rights, please email [email protected] or contact our 24/7 live chat support.

tb99 strictly prohibits registration by anyone under the age of 21. Our platform is open only to those aged 21 or above. If we learn that a minor has been registered by mistake, we will immediately close their account and delete all associated information.

If parents or guardians suspect that their child has used our platform, please contact us. We will take the necessary steps promptly.

Our platform may occasionally contain links to third-party websites. These websites have their own privacy policies and are outside our control. We are not responsible for the privacy practices of those websites. We recommend reading their policies before visiting any third-party website.

tb99 may update this privacy policy due to business needs, legal changes, or technological developments. For any significant changes, we will notify you in the following ways.

• The updated policy will be published on the website and the "Last Updated" date at the top of the page will be changed.
• For important changes, a notification may be sent to your registered email address.
• You may be notified through a notification after logging into the platform.

Continued use of the platform after any changes will be considered as your acceptance of the updated policy. We therefore recommend reviewing this page regularly.

tb99 supports responsible gaming. We analyze users' gaming behavior and intervene when necessary to protect them. This includes identifying unusual or concerning behavior and providing responsible gaming support.

Information collected for this purpose is used solely to ensure user well-being. To learn more about responsible gaming, visit our Responsible Gaming page.