tb99 Responsible Gaming —
Your safety is our priority
tb99 believes gaming should be an enjoyable form of entertainment — never a source of stress or financial harm. Our responsible gaming tools and guidelines help you make the right decisions.
Why is responsible gaming important?
Online casino and betting is an exciting form of entertainment. But like any entertainment, playing within limits is the key to healthy habits. At tb99, we place the highest importance on every player's mental and financial well-being. Responsible gaming on our platform is not just a policy — it is our commitment.
The goal of gambling should be to have fun, not to make money. When someone keeps playing in hopes of recovering losses or getting money back, it becomes a problem. tb99 provides you with various tools and support so you can always stay in control.
Please remember, tb99 is only for individuals aged 21 and above. Giving minors access to this platform or playing on their behalf is strictly prohibited.
Our protection tools
Deposit Limit Setting
You can set a maximum deposit limit for yourself on a daily, weekly, or monthly basis. Once this limit is set, a cooling-off period will be required to change it. This is an effective way to prevent overspending.
Time-Out
If you feel you need a break for a few days, you can take a time-out from 24 hours up to 6 weeks. During this time your account will be completely inactive and no deposits or betting will be possible.
Self-Exclusion
If you feel gaming is having a negative impact on your life, you can close your account through self-exclusion for anywhere from 6 months to permanently. Our support team is always ready to help you take this step.
Loss Limit Setting
Set a limit on your daily or weekly losses. Once you reach the set limit, no further bets can be placed for that session. This is a straightforward method to ensure financial safety.
Session Time Limit
Set a session timer for how long you play in one sitting. When the set time is up, you will automatically be alerted or the session will end. Keeping track of time is an important part of responsible gaming.
Minor Protection
tb99 is firmly committed to protecting minors. If there are children or teenagers in your household, use parental control software on your device and keep your login details secure.
Warning signs of problem gambling
If the following signs appear in yourself or someone you know, seek help immediately. These may indicate problematic gaming behaviour.
Chasing losses: Repeatedly playing in hopes of recovering lost money and continuing to increase the bet amount.
Spending beyond your means: Spending money on gaming while neglecting daily expenses, family, or bills.
Unable to stop gaming: You want to stop but cannot, or you feel uncomfortable when you try.
Impact on relationships or work: Gaming is having a negative effect on family, friends, or your professional life.
Lying: Hiding from family how much you are playing or how much you are losing.
Playing with borrowed money: Continuing to gamble by taking loans or drawing on savings.
Take immediate action
If any of the above signs appear in you, take the following steps without delay:
- Contact our 24/7 live chat — we will help you in Bengali.
- Activate self-exclusion immediately.
- Let a family member or someone you trust know about the situation.
- Email us at [email protected].
Remember — asking for help is a sign of strength, not weakness. We will support you without any judgment.
21+ Age Verification
Registration and gaming at tb99 is for individuals aged 21 and above only. We verify age at the time of registration. If any account's age is not verified, it will be kept suspended.
- Confirm your age with your national ID card or passport.
- Playing on behalf of a minor or allowing them to use an account is strictly prohibited.
Deposit and withdrawal limits and information
As part of responsible gaming, familiarise yourself with tb99's set limits. These limits help protect your finances.
| Aspect | Amount | Method |
|---|---|---|
| Minimum Deposit | ৳300 | bKash, Nagad, Rocket, Upay |
| Minimum withdrawal | ৳500 | bKash, Nagad, Rocket, Upay |
| Standard withdrawal time | 10–45 minutes | All methods |
| Maximum welcome bonus | ৳15,000 | 200% on first deposit |
| Wagering requirement | 10x | Applicable for bonus |
| Wagering requirement | 10x | Applicable for bonus |
Deposit limits can be reduced further according to your own budget — contact support.
How to use the protection tools
Log in
Log in to your tb99 account and go to profile settings.
Responsible Gaming menu
Find the "Responsible Gaming" option.
Choose a limit
Set whichever you need — deposit limit, session time, loss limit, or time-out.
Confirm
Confirm the change. A cooling-off period will apply before any limit can be increased.
If you have trouble with settings or want self-exclusion, tell us directly via our 24/7 live chat. Our support team will help you instantly — no complicated process.
Tips for healthy gaming habits
What to do
Set a fixed budget before playing and stick to it.
Treat gaming as entertainment — not as a source of income.
Take regular breaks and spend time with family.
Only play with money you can afford to lose.
Use the session timer and stop on time.
What not to do
Do not game while drinking alcohol or under the influence of substances.
Do not place larger bets out of emotion after a loss.
Do not play with borrowed money or by drawing on savings.
Do not use gaming as a way to escape stress.
Do not play using someone else's account or money.
Contact us for help
If gaming becomes a problem, you are not alone. tb99's support team is always by your side.
24/7 Live Chat
Talk to us in Bengali on our live chat at any time. Get immediate assistance for self-exclusion or time-out.
Email Support
For detailed issues, email us at: [email protected] — we will respond promptly.
Read the FAQ
Find answers to common questions on our FAQ page — about deposits, withdrawals, and safety.
Enjoy entertainment —
responsibly
Play and enjoy responsibly at tb99. Your safety is our goal.